ValueCore Mental Health SMS Privacy Policy

This SMS Privacy Policy specifically outlines how ValueCore Mental Health (referred to as “we,” “us,” or “our”) handles the personal information collected when you use our SMS text messaging services. Your privacy is important to us, and we are committed to protecting your personal information.

What Personal Information is Collected

When you subscribe to our SMS text messaging service, we collect the following personal information:

  • Mobile Phone Number: Your specific phone number is collected to send you text messages related to your mental health service, appointment reminders, support group information, or other communications you consent to receive.
  • Message Content and Metadata: This includes the content of the messages we send to you and any replies you send to us, as well as metadata such as the date and time of the messages and the status (e.g., delivered, failed).

We do not collect sensitive mental health or treatment-specific information via SMS unless it is directly included by you in a reply. For all other sensitive information, please refer to our full Privacy Policy for details on our protected health information practices.

How Personal Information is Used

The personal information collected from our SMS services is used for the following purposes:

  • Service Delivery: To send you the SMS messages you have requested, such as appointment reminders, important service updates, or promotional messages (if you have separately consented to marketing).
  • Communication and Support: To respond to your text message inquiries and provide you with requested customer or technical support.
  • Compliance and Security: To comply with legal requirements and industry guidelines, prevent fraud, and ensure the security of our services.

Who Personal Information is Shared With

We will not share or sell your individual SMS consent or mobile phone number to third parties or affiliates for marketing or any other purpose, except as required for service operation or by law.

Specifically:

  • SMS consent is not shared with third parties.
  • SMS consent is not shared with affiliates.

We only share your information with trusted third parties that help us operate our SMS service, such as SMS platform providers or telecommunications carriers, but only to the extent necessary to successfully transmit the text messages. These service providers are contractually obligated to protect your information and are not permitted to use it for their own purposes.

We may also disclose your personal information if required by law, such as to comply with a subpoena or similar legal process, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Your Choices and How to Opt-Out

You can withdraw your consent and stop receiving SMS messages from us at any time.

  • To Opt-Out: Simply reply STOP to any text message you receive from us. You will receive one final text message confirming your unsubscription.

For Help: Reply HELP to any text message for information on how to contact customer support.